Internet question?

I am trying to get applications offline and I keep getting the message that there is an error and my computer is going to have to shut down the internet page. I have spyware and I just bought new updates of everything. If I hit dont send, i get kicked off. If i hit send, i get kicked off. Also by hitting debug. What do I do to fix this problem? Does anyone else have this problem? I need to get it fixed so I can print off applications. Thanks!